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JC Whitney
Offers a wide variety of Jeep parts & accessories.
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JC Whitney
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Number of Reviews: 12 reviews
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JC Whitney - Reviews
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XJ 4.5" long arm kit |
| Date: Sep 25, 2012 | |
| Reviewer: A JeepReviews.com User from (California) | |
| Ordered 4"LA kit 18/09 and it arrived today morning 25/09... and It's an 230lbs kit! Only thing why I gave 8 is that customer service (they were nice though) told me that it takes 15 days to process for that kind of large shipment plus transport... obviously he didn't had any clue what he was talking about. I like that quick customer service from www but information could be more accurate. I would order again from them! | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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TOOK MY ORDER & NEVER SENT THE PRODUCT |
| Date: Aug 16, 2011 | |
| Reviewer: A JeepReviews.com User from (Santa Fe, NM) | |
| I had ordered a Superlift suspension lift kit. I was told that it would be shipped in 4-9 days and that it would arrive no later than 15days from payment. Day 20 came and I still had nothing. When I had called for a tracking number they said it would take 24 to 48 hours; I never got a tracking number. Day 30 came; I had called them and they finally told me the item was on back order and they did not know when it would be sent. I waited a while and ended up canceling my order. I am now having trouble collecting my refund from them. They may have discounts, but it is sooo not worth the trouble. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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Disatisfied JC Whitney Customer |
| Date: Sep 14, 2010 | |
| Reviewer: A JeepReviews.com User from (Chicago, IL) | |
| I recently purchase a windshield for my husband's motorcyle through JC Whitney. The ordering online was relatively easy. We used our debit card to pay for our purchase. The next day when checking our account online JC Whitney had debited our account for the correct amount. It did show pending. Which is normal. This was on 9/2/10. On 9/14/10 upon checking my account online I found my account to be overdrawn due to JC Whitney debiting my account. What I found out is JC did not process my debit card purchase the same day. they just tested my card to verify it. They do not actually debit accounts until an invoice is produced. I understand. My complaint is they do not tell you that anywhere so I thought that money had been taken out. I realize I should have noticed the payment wasn't there but I didn't think about it. When I called to tell them I was not happy and to suggest that they let customers know about their policy. All the rep kept saying is that JC did nothing wrong. I will not use JC again. There customer service is terrible. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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Never had a problem |
| Date: Jan 03, 2009 | |
| Reviewer: A JeepReviews.com User from (North Chicago, IL) | |
| I've bought many items from jcwhitney over the last 5 years and have never had a problem. Great customer service is rare these days but jcwhitney has it. Now I do my home work on what I buy and make sure its not garbage, but if its a quality part and jcwhitney has it, I'm buying it. Low prices like 12 quarts of Royal Purple for $80 and almost always free shipping. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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Various purchases |
| Date: Apr 01, 2008 | |
| Reviewer: A JeepReviews.com User from (Flint, MI) | |
| I have used JC Whitney now and then for online purchases. I have no complaints so far and have never needed customer service from them. I will use agian if they have what is needed. Only reason I gave them 8 stars instead of 10 is due to pricing, slightly higher than competition. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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happy man |
| Date: Feb 22, 2008 | |
| Reviewer: A JeepReviews.com User from (st.george ont. can. n0e1n0) | |
| very good customer service nice people to talk with .great rates to canada!making a bigger order right away. top notch folks.bill in ontario canada. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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I like them |
| Date: Nov 18, 2007 | |
| Reviewer: A JeepReviews.com User from (Cape Cod, MA) | |
| I've ordered a ton of aftermarket jeep stuff, and they've taken care of me. I sent one thing back (my fault) and it was no problem. I'd recommend them 4 sure | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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bad experience |
| Date: Sep 28, 2007 | |
| Reviewer: A JeepReviews.com User from (Salem, OH) | |
| the car parts i purchased are a sorry excuse for any product. they are suposed to work up to 6000 lbs. they don't work at any. i already replaced them with some from tractor supply for fifty dollars less and they work great. now i have to spend more money to return them and the free jack that came with them. not a good shopping experience!!!!! | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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Junk product and they sold my soul |
| Date: Oct 21, 2005 | |
| Reviewer: A JeepReviews.com User from (San Diego, CA) | |
| I ordered some "no name" fender flares from them and they were absolute junk. Didn't fit and looked terrible. A bit of a hassle to return. Then I started getting phone calls from lots of people who wanted to sell me stuff. One of them finally told me that they got "permission" from JC Whitney's mailing list. They are the reason I joined the nation-wide do not call list! | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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Ok service |
| Date: Oct 01, 2004 | |
| Reviewer: A JeepReviews.com User from (Chicago, IL) | |
| I ordered several Items for my 03 Sahara including an underseat drawer. When asked if it would fit my 03 they said yes even though it stated 97-02 in their ad (this was a 6 months after the 03 model came out). I had to fight with them to take it back even though it was their fault. The other items were as stated. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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Not Happy With JC Whitney |
| Date: Sep 21, 2004 | |
| Reviewer: A JeepReviews.com User from (Omaha, NE) | |
| I placed an order with JC Whitney consisting of two items. One was backordered, and would be shipped out as soon as they got it in. I was moving in the time between the two shipments, and so I called to have my address changed on the second package. I was told "no problem" by the representative. After a few weeks the item was shipped, except it went to my previous address. I had to track my package across town (it actually got left at another wrong address, I just happened to find it). After finding my package, I called to complain about not updating my address, and I was told outright that it wasn't their fault, even though they had said that they could do it. Because of their VERY POOR customer service, I will never use JC Whitney again. | |
| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
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I had a very poor experience |
| Date: Sep 21, 2004 | |
| Reviewer: A JeepReviews.com User from (Boston, MA) | |
| I bought my lift kit and fender flares through JC Whitney and had a very poor customer experience. It took over a month for me to receive my initial order (which ended up missing some control arms that I was told were included). To make a long story short, it took me about 2 months to receive my complete shipment. If you order a big item through JC Whitney (not recommended) be aware that they don't keep stock on some items. For some of the big items (like lift kits), they forward your order onto the manufacturer and this can add significant time to the ship date (this is hidden in the fine print). In the past, I purchased small items from the JC Whitney catalog and never had any problems. I was shocked at the lack of response I received from customer service on my $800+ order though...this experience soured me and I won't be purchasing through them again. |
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| This review is the subjective opinion of a JeepReviews user and not of JeepReviews.com. | |
